Question 1

How long does it take to get started?

Accepted Answer

Between 1 day (basic setup) and 1 week (full migration). You do the basic configuration yourself in minutes; for complex migrations our team guides you.

Question 2

What type of organisations is Fustibus designed for?

Accepted Answer

Any member-based organisation: professional associations, cultural, sports, NGOs, foundations, federations and chambers of commerce.

Question 3

Is there a mobile app?

Accepted Answer

Yes, the web application is fully optimised for mobile. A branded iOS and Android app is available as an add-on for €50/month.

Question 4

Can I request temporary access?

Accepted Answer

Contact us for temporary access options or more information.

Question 5

What happens if I decide not to continue?

Accepted Answer

Your data is yours. You can export it at any time in CSV/Excel format, and we give you 90 days after cancellation to download it.

Question 6

Is there a minimum contract or commitment?

Accepted Answer

No. You can cancel anytime. On the monthly plan no additional period is charged. On the annual plan, unused time is not refunded unless cancelled within the first 30 days.

Question 7

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade from your dashboard at any time. Changes take effect immediately and amounts are prorated to the day.

Question 8

How much do I save with the annual plan?

Accepted Answer

The annual plan includes a 20% discount compared to monthly pricing. The Standard plan drops from €39/mo to €370/yr, equivalent to paying only 10 months.

Question 9

What happens if I exceed my member limit?

Accepted Answer

We notify you before you reach the limit. You can upgrade at any time without losing any data or interrupting the service.

Question 10

Are add-ons included in the plan price?

Accepted Answer

No, add-ons are optional modules billed separately. You can activate and deactivate them from your dashboard without commitment.

Question 11

Can I import my existing data?

Accepted Answer

Yes. We support Excel, CSV and other common formats. Our team helps you with the initial migration.

Question 12

Will I lose anything switching from my current software?

Accepted Answer

No. Migration is done in parallel: we first import your data, review it with you, and only when everything is correct do you make the switch.

Question 13

Can I export my data whenever I want?

Accepted Answer

Always. You can export members, fees, events and any data in CSV or Excel format from your dashboard, without contacting support.

Question 14

Is data stored in Europe?

Accepted Answer

Yes, all data is hosted on servers in the European Union, 100% GDPR compliant. We do not use cloud providers outside the EU.

Question 15

Is it GDPR compliant?

Accepted Answer

Yes. We provide a data processing agreement ready to sign, consent management and a record of processing activities.

Question 16

Are there backups?

Accepted Answer

Yes, automatic daily backups with 30-day retention. Advanced plans extend retention and offer real-time backups.

Question 17

Are communications encrypted?

Accepted Answer

All connections use TLS 1.2 or higher. SSL certificates renew automatically. Data at rest is also encrypted.

Question 18

What does support include?

Accepted Answer

All plans include email and chat support during business hours (Mon–Fri, 9:00–18:00). Professional and Advanced plans have priority support. Federation includes dedicated 24/7 support.

Question 19

Do you offer training or migration help?

Accepted Answer

Yes. Online documentation, video tutorials, free monthly webinars and an assisted onboarding service (€200–500) for complex deployments.

Question 20

In what language is support available?

Accepted Answer

Support is offered in Spanish. We are expanding coverage in Galician, Catalan and Basque.

Question 21

How does fee collection work?

Accepted Answer

You configure the amount and frequency, and the system collects automatically via SEPA, card or bank transfer. Remittances are generated and reminders sent to late payers.

Question 22

Are the invoices legally valid?

Accepted Answer

Yes. Compliant with current Spanish tax regulations including Veri*factu. Invoices have legal numbering and are valid for corporate tax purposes.

Question 23

Can I connect Fustibus with my accounting software?

Accepted Answer

Yes. We export in A3, Contaplus, Excel and CSV formats. Direct ERP integration via API is available as an add-on.

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